Damaged Order
Your treats or their packaging arrived damaged during delivery or pickup.
Return Policy A & J's Texas Bakehouse
Our satisfaction policy
We Want You to Love Your Order
If something is not right when your order arrives, please tell us promptly. We will listen, review the issue and work with you toward an appropriate resolution.
Please Contact Us Within 24 Hours
Because our products are perishable food items, returns are not accepted. If your order is damaged, incorrect or otherwise unsatisfactory, contact us within 24 hours of delivery so we can review the circumstances and determine whether a replacement, refund or other resolution is appropriate.
When Should You Contact Us?
Let us know right away if you experience any of the following:
Incorrect Order
You received a different product, quantity or customization than you ordered.
Another Concern
Your order was otherwise unsatisfactory and you would like us to review it.
How to Report a Problem
A few details will help us review your concern quickly.
Contact Us
Use our online contact form within 24 hours of receiving your order.
Share the Details
Include your name, order number and a clear description of what happened.
Keep the Order
Please retain the product and packaging; we may request photographs while reviewing the issue.
Something Not Right?
Send us the details and we will review your concern as quickly as possible.
Submitting a request does not guarantee a refund or replacement. Resolutions are determined after reviewing the circumstances and do not limit any rights available under applicable law.
